Concise Shipping Information
Aust Post Update
AP is no longer leaving red "sorry we missed you cards". Please use the the AP app to track your deliveries.
Fastest & Quick Orders placed prior to NOON EST will be sent that day
(excluding public holidays, Fridays and weekends).
Shipping Dangerous Goods - Learn More
Shipping within Australia - Transit Insurance
If you have doubts and concerns about Australia Posts ability to deliver without damage please select the Express or Quick shipping options. These are the only two shipping options that have transit insurance included. The below order was covered and replaced, once the necessary information was obtained. With no insurance you will be left to deal directly with Australia Post and no correspondence will be entered into on our end. This transit cover expires 30 days after shipping date.
Approximate Delivery Times using Australia Post
Signature required for all deliveries, NO orders will be dropped at your front door.
Fastest - If available to your area
Please check with Aust Post regarding delivery times to your location. The warehouse does not operate Thursday after 1PM until Sunday AM (excluding public holidays). Different postcodes vary dramatically. Fastest service from Australia Post, includes transit insurance. Check AP website to determine shipping times to your postcode..
Quick
Please check with Aust Post regarding delivery times to your location. The warehouse does not operate Thursday after noon until Saturday AM (excluding weekends & public holidays). Much faster than slow, includes transit insurance. Sending via this method jumps any slow orders in the system. Check AP website to determine shipping times to your postcode.
Standard Slow
This is a SLOW SIGNATURE ON DELIVERY SERVICE. NO FRILLS, NO TRANSIT INSURANCE, ITS SLOW. All other shipping methods get priority over this one.
What if you are not home to receive your order?
The Australia Post courier should leave a calling card showing where the package can be collected from. It is always best to check with the Australia Post automatic SMS or email updates that are sent to every customer. You have approximately 5-7 days to collect your parcel, this timeframe is totally at the descretion of the LPO involved. If your parcel is returned charges are applied for the return and for resending. All orders require a signature.
Late deliveries:
Australia Post will not investigate overdue deliveries until 12 days past due date has elapsed. The due date can be found using the tracking number on the Australia Post app.
Returns & Additional Delivery Charges:
Australia Post will charge for these services. MFD passes on these charges along with the re delivery cost. Make sure you collect your parcel the first time. Orders returned with no contact from the customer or payment will be deemed abandoned after 30 days
Order Status - Know Where Your Orders At
Log into your account dashboard to view order status
1. NEW: A new order that requires payment
2. PICK: Order has been paid and awaiting confirmation and picking
3. PACK: Order has been confirmed and packed
4. DISPATCHED: Order has been collected and its on its way to you
5. HOLD: Order is on hold awaiting more information from the purchaser.
INTERNATIONAL ORDERS:
Please head to the international orders page here
Require more shipping info?
More extensive shipping information available here